Charter Policy

Booking deposits and holds

A booking request creates a temporary seat hold while Stripe Checkout is completed. The hold is not a confirmed reservation until payment is completed and the booking status is updated.

The charter deposit is applied toward the listed trip price. Any remaining balance is due according to captain or business instructions before or at the trip.

If payment completes after the hold expires, the booking may move to manual review instead of automatically confirming seats.

Weather and captain discretion

Charter departures may be changed, delayed, rescheduled, or cancelled when weather, water conditions, vessel readiness, safety, regulations, or captain discretion require it.

Captain instructions about departure timing, passenger conduct, safety equipment, and trip conditions must be followed.

Customer changes and cancellations

Customers should contact support as soon as possible for guest-count changes, timing conflicts, accessibility needs, or cancellation requests.

Refunds, credits, or rescheduling decisions may depend on timing, captain availability, weather, operational costs, and applicable law.

Passenger responsibilities

Customers are responsible for accurate contact information, arriving on time, following safety instructions, and disclosing relevant accessibility or passenger needs before departure.

The business may refuse or remove passengers when required for safety, legal compliance, disruptive conduct, intoxication, or failure to follow captain instructions.

Support

For booking questions, use the support page with the booking ID, departure time, guest count, and a short explanation of the request.